90%of referrals scheduled, up from 50%
Turn Every Patient Into a Completed Visit
Carethink’s AI coordinators do the work of capturing, booking and preparing every patient, from the fax that arrives to the day of the visit, so your staff can focus on care.
Carethink AI · Scheduling call
Patricia, I have Tuesday at 10:00 or Wednesday at 2:30 with Dr. Lee. Which works better?
Every Day, Patients Slip
Through the Cracks
Not because your team doesn’t care. Because there is too much work to do by hand.
A referral sits in the fax pile for a week.
An urgent case waits behind routine ones.
The phone rings and no one picks up.
A clearance is missing on surgery day.
of referrals never become a visit when the work is done by hand.Research cited by the Institute for Healthcare Improvement finds only about half of specialist referrals are completed.
One AI Platform
From First Contact to Completed Visit
Four end-to-end workflows, each with a clear start and finish. An AI coordinator does the work in each one, then hands the patient to the next.
Fax
From the moment a fax arrives until it is filed in the EHR.
Explore FaxReferrals
From the moment a referral arrives until it is triaged, verified and ready to book.
Explore ReferralsScheduling
From the moment a patient calls in or is ready to book until the appointment is on the calendar.
Explore SchedulingPatient Prep
From the moment the appointment is booked until the patient completes the visit.
Explore Patient Prep
AI Does the Work.
Your Team Finally Gets Its Day Back.
No more fax piles, callback lists or chasing clearances. Carethink’s AI agents take that work off your staff, so they leave on time and spend their day with patients, not paperwork.
- Fax
- Referrals
- Scheduling
- Patient Prep
- AI Fax Coordinator
Fax from Brightview Optometry classified as a referral and matched to a new patient.
- AI Referral Coordinator
Dry eye. Routine. Insurance verified. Schedule by Oct 27. Chart created in the EHR.
- AI Scheduling Coordinator
Called Patricia and booked Tue, Oct 14 at 10:00 with Dr. Lee. Referrer notified.
- AI Prep Coordinator
Intake forms signed. Records received from the referrer. Pre-chart drafted.
- Visit completed
Patient seen on schedule. Visit note sent back to Brightview Optometry.
AI Does the Work
Your Team Does Today
Before
Your staff do the work.
- Read, sort and file every fax and voicemail
- Triage referrals and verify insurance
- Book, reschedule and cancel appointments
- Chase forms and clearances before the visit
With Carethink
AI does the work.
- Read, sort and file every fax and voicemail
- Triage referrals and verify insurance
- Book, reschedule and cancel appointments
- Chase forms and clearances before the visit
- Orchestrated by your rules and protocols
- Managed with your staff in the loop
- Visible, with every action logged
Practices See Results
In Daily Operations
Carethink takes repetitive admin work off your team, so they can focus on patient flow, relationships and the work that moves the practice forward.
- Referral completion rateUp from a 50% benchmark
- 90%
- Referral completion timeDown from an 8-day average
- 15 min
- Admin time savedAcross fax and referral work
- 87%
- Saved per provider annuallyFrom reduced admin work
- $18K
Trusted by Leading
Specialty Practices
Carethink helps us process faxes much faster and gives us better visibility into what needs attention.
Hugh GlattsChief Executive Officer, Mittleman Eyeper fax, down from about 3 minutes
Read story
“Carethink has quickly become one of our most vital tools for organization and efficiency in our practice. Our productivity in all departments has seen a drastic increase.”
More Than Software.
A Partner for AI Automation.
We launch quickly, improve your workflows every week and expand automation over time.
- 01
Go live fast
We connect your systems, set up the first workflows and train your team on real cases.
- 02
Improve every week
A dedicated engineer meets your team weekly to find bottlenecks and deploy new automation.
- 03
Measure impact
Dashboards track adoption, time saved and completed visits.
- Dedicated support chat
- HIPAA compliant, BAA included
- AES-256 encryption in transit and at rest
Insights for Running
Better Operations
Article· 4 min
Half of Referred Patients Never See the Doctor. Where Do They Go?
About half of referrals never become completed visits. See the seven points where referred patients drop out and how operators can close each gap.
Article· 4 min
How to Convert More Referrals Into Appointments
Learn how specialty practices can convert more referrals into appointments by matching each patient to the right scheduling and follow-up workflow.
Article· 5 min
Best AI Fax Management Software for Ophthalmology Practices
Compare AI fax management software for ophthalmology practices, including Carethink, Medsender, Documo, Concord, and OpenText.
Give Your Team Time Back for Patients
Book a demo to see how Carethink moves patients from referral intake to completed visit.