Insights to Help You Run Better Operations
Practical advice, industry research, customer stories and product updates for specialty practices automating the patient flow.
Latest · 4 min read
Half of Referred Patients Never See the Doctor. Where Do They Go?
About half of referrals never become completed visits. See the seven points where referred patients drop out and how operators can close each gap.
Read the article21 posts
Article· 4 min
How to Convert More Referrals Into Appointments
Learn how specialty practices can convert more referrals into appointments by matching each patient to the right scheduling and follow-up workflow.
Article· 5 min
Best AI Fax Management Software for Ophthalmology Practices
Compare AI fax management software for ophthalmology practices, including Carethink, Medsender, Documo, Concord, and OpenText.
Article· 4 min
How Medical Practices Should Schedule Referrals
Learn how to optimize referral scheduling by considering medical urgency, appointment deadlines, provider capacity, payer requirements, and patient context.
Article· 5 min
Best Referral Management Software for Ophthalmology Practices: 2026 Comparison
Compare five ophthalmology referral software platforms for intake, clinical urgency, insurance eligibility, routing, scheduling, and referral tracking.
Article· 4 min
What We Learned About Voicemail Management Inside an Ophthalmology Practice
What we learned inside an ophthalmology practice—and how centralizing voicemail improved visibility, staff efficiency, prioritization, and patient follow-up.
Article· 4 min
Cloud Fax vs AI Fax in Healthcare: The Operational Difference
Learn how cloud fax and AI fax differ in healthcare, from document storage and routing to data extraction, EHR integration, security, and staff workload.
Article· 4 min
Overbooking Does Not Fix Referral Conversion
Overbooking can improve provider utilization, but it cannot fix referral conversion. Learn what healthcare leaders should measure and improve instead.
Article· 10 min
Best Referral Management Software for Specialty Practices: 2026 Comparison
Compare Tennr, Luma Health, Phreesia, ReferralMD, and Carethink—and see how referral management is evolving from task automation to autonomous decisions.
Article· 6 min
Why Referral Management Is Critical for Medical Practices
Learn how end-to-end inbound referral management helps specialty medical practices improve scheduling, care coordination, revenue, and patient access.
Customer Story· 2 min
How Mittleman Eye Center Cut Fax Processing Time
Carethink helped Mittleman Eye Center reduce fax processing time from 3 minutes to 30 seconds per fax while improving routing, visibility, and team handoffs.
Article· 5 min
Why Medical Paperwork Standardization Fails in Medical Practices
Why templates fail in medical paperwork: each case requires judgment based on patient details, clinical context, and payer rules.
Article· 4 min
Patient Readiness Is Costing Practices Revenue and Control
Many practices have a backlog of upcoming patients they need to track. For every patient, there are certain documents, forms, records, authorizations, or readiness items that need to be in place before the encounter can move forward.
Customer Story· 2 min
MERSI Shows What Strong Ophthalmology Leadership Looks Like
See how MERSI uses Carethink to turn faxes, emails, and voicemails into structured workflows, saving staff time and improving operational visibility.
New Feature· 1 min
Insurance Referrals are Now a Separate Category in Carethink
Carethink now classifies insurance referrals, extracts key fields, routes them through dedicated inboxes, and uploads reviewed documents into the EHR.
Article· 5 min
The Limits of Voice AI in Ophthalmology
Learn where voice AI works—and where it falls short—in ophthalmology, from high-stakes patient calls to structured administrative workflows.
Article· 4 min
AI is Changing Roles in Medical Practices
Learn how AI is moving beyond assistive tools to automate healthcare workflows, reshape staff roles, and transform how medical practices operate.
New Feature· 1 min
Category-Specific Field Extraction
Carethink identifies healthcare documents and extracts the exact fields your team needs, regardless of the document’s format or layout.
Article· 3 min
The Hidden Inefficiencies of Busy Physician Groups
A full schedule doesn’t mean an efficient specialty practice. Learn how visibility reveals hidden delays, rework, bottlenecks, and revenue loss.
Article· 2 min
Fax Won’t Go Away. AI Saved It.
Fax remains healthcare’s universal information exchange layer. Learn how AI eliminates the manual work of reading, routing, and entering faxed documents.
Article· 2 min
Meeting Payer and Referrer Commitments in Ophthalmology
Learn how AI helps ophthalmology practices prioritize referrals, detect urgency, meet deadlines, and strengthen relationships with referral partners.
Article· 3 min
Healthcare Runs on Source Documents, Not on EHR Fields
Healthcare workflows begin before the EHR. Learn how modern source-document processing improves routing, visibility, visit readiness, and care delivery.
Give Your Team Time Back for Patients
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