AI Scheduling Coordinator
Every Patient Scheduled by AI
Every call gets answered and booked, while your team stays with the patient in front of them. Your AI Scheduling Coordinator answers the phone, calls referred patients and books, reschedules or cancels by your rules.
Patient: Hi, I need to move my appointment on Thursday.
Carethink AI: No problem, Maria. I have Tuesday at 10:00 or Wednesday at 2:30 with Dr. Lee. Which works better?
Patient: Tuesday at 10.
Carethink AI: Done. You’re booked Tuesday at 10:00. I’ll text you a confirmation.
- Rescheduled
- Calendar updated
- Saved to record
Your Front Desk Cannot Answer Every Call in Real Time
Call volume competes with the patients standing at the front desk.
Unanswered calls end up in individual voicemail boxes, where they are hard to track.
Referred patients wait for a callback, then book somewhere else.
Built to Do the Whole Job,
Not Part of It
Inbound scheduling
Patients call or text to schedule. AI answers, finds a time that fits your rules and books them on the first call, so they don’t wait on hold or for a callback.
Outbound scheduling
AI calls and texts every referred patient until they are booked, in order of urgency and booking deadline, so no referred patient waits for a callback and books elsewhere.
Rescheduling and cancellations
AI reschedules and cancels when patients ask, updates the calendar and texts a confirmation. Those calls never reach the front desk, so your staff stay with the patients in front of them.
Your scheduling rules
AI books by your visit types, providers and urgency rules, the same way your own schedulers would. Emergent cases go straight to staff with the context they need.
Call routing
Each caller reaches the right path: a staff extension, a voicemail workflow or AI answering. You decide which calls AI handles and which go to a person.
Call visibility
Managers see call volume, voicemail status and every request that still needs attention. Every message becomes a tracked task with an owner and a status.
What Your Team
Gets Back
A calmer front desk
Routine calls are handled by AI, so staff can focus on the patients in front of them.
Faster answers for patients
Routine requests are resolved on the first call instead of after a callback.
No voicemail left behind
Every message becomes a tracked task with an owner and a status.
- Less time spent on document work
- 85%
- Staff time back per provider each month
- 70 hrs
- Saved per provider each year
- $24K
Get Every Surgical Patient Ready, Without Another Hire
Book a demo to meet your AI Coordinators.