One Platform for Your AI Coordinators
Your AI Coordinators work inside your EHR, fax and phones. They follow your rules, and your team sees every action they take.
AI Surgical
CoordinatorClearances, consents and records collected, and every case ready before surgery day.
ExploreAI Referral
CoordinatorEvery referral triaged, verified and ready to book.
ExploreAI Scheduling
CoordinatorEvery appointment booked, from consults to surgery dates, by phone and text.
ExploreAI Fax
CoordinatorEvery fax read, sorted and filed, from referrals to clearances and H&Ps.
Explore
From Referral Intake to Surgery Day,
Automated With AI
The ten steps from referral to surgery day, done by AI. Your staff step in only where something needs a person.
Triage and Schedule
- Referral received
Captured from fax, phone, forms, portals and other sources.
- Information extracted
Patient, insurance, referring provider and referral details are pulled from the fax and other sources.
- Insurance eligibility checked
Coverage is verified and potential eligibility issues are flagged.
- Referral classified
Medical urgency, operational priority and when the patient should be seen are set.
- Consult booked
Routine cases are booked for a consult by AI. Priority cases go to staff with the relevant context.
Prepare for Surgery
- Surgery booked
When the surgeon recommends surgery at the consult, the surgery date and the pre-op and post-op visits are booked, and the patient is told what comes next.
- Requirements identified
What the surgery needs is listed from the surgeon’s and the surgery center’s rules: H&P, clearances, labs, consents and authorization.
- Documents collected
Anything already in the EHR or fax inbox is matched to the case. What’s missing is requested from the PCP and other offices, and followed up by AI phone call until it arrives.
- Consents signed, instructions sent
Consent forms go out for e-signature and are tracked until signed, and the patient gets instructions on medications, fasting and arrival time.
- Day-before confirmation
The patient is called the day before to confirm. Anything still missing has already gone to staff, in time to fix it.
Every Action,
Logged and Visible
Each AI coordinator writes what it did and when, so your team and leadership can see exactly where every patient is.
- Fax
- Referrals
- Scheduling
- Readiness
- AI Fax Coordinator
Referral from Brightview Optometry read, matched to Patricia and filed in 35 seconds.
- AI Referral Coordinator
Flagged as a cataract evaluation. Insurance verified. Ready to book.
- AI Scheduling Coordinator
Called Patricia and booked her consult for Tue, Oct 13 with Dr. Lee.
- AI Scheduling Coordinator
Dr. Lee recommends surgery. Surgery booked for Thu, Nov 19, with the pre-op and post-op visits.
- AI Surgical Coordinator
Consents signed by e-signature. PCP clearance requested, chased, received and filed. Case marked ready, three days before surgery.
- Surgery day
Patricia arrives prepared, the ASC has a complete packet, and Brightview Optometry gets the report.
AI Does the Work
Your Coordinators Do Today
Today, by hand
Your coordinators do the work.
- Search for documents across fax, the EHR and portals
- Call PCPs and offices for what’s missing
- Answer patient calls about dates, forms and prep
- Find out on surgery day that something is missing
With Carethink
AI does the work.
- Every document read, matched and filed automatically
- Clearances, consents and records requested and chased automatically
- Patient calls answered and appointments booked by AI
- Every case checked as ready three days before
- Orchestrated by your rules and protocols
- Managed with your staff in the loop
- Visible, with every action logged
See Every Path to Surgery
In One Place
Every step from referral to surgery day is tracked, so you see where patients come from, where they drop and which cases need attention before surgery day.
Path to surgery
How many referrals become consults, surgeries and cases ready on time.
Cases at risk
Upcoming surgeries with a clearance, consent or record still missing.
Referral sources
Which practices send surgical patients, and which send fewer.
Your BI tools
Connect the data to Power BI or your analytics suite.
- Referrals in
- 200
- Surgeries booked
- 60
- Ready on time
- 95%
- Referrals in200
- Consults booked150
- Surgeries booked60
- Ready on time57
Cases at risk
- J. MooreSurgery ThuPCP clearance
- K. ShahSurgery FriConsent
- P. GrantSurgery MonH&P
Integrations Into Your Existing
EHR and Practice Tools
Prebuilt connections for fax, email, voicemail, phone and EHR. No new system for your team to learn.
- And more
Don’t see your EHR? We’ll connect Carethink to it, free of charge.
HIPAA compliant
A BAA is included with every contract.
End-to-end encrypted
AES-256 in transit and at rest.
Measured at Practices
Running Carethink Today
- Less time spent on document work
- 85%
- Staff time back per provider each month
- 70 hrs
- Saved per provider each year
- $24K
Get Every Surgical Patient Ready, Without Another Hire
Book a demo to meet your AI Coordinators.