One platform for
referral-to-visit work
One platform for
referral-to-visit work
Carethink automates referrals, faxes, calls, voicemails, and follow-up work so every referred patient is prepared for a visit.
Carethink automates referrals, faxes, calls, voicemails, and follow-up work so every referred patient is prepared for a visit.
From referral intake to completed visit, automated with AI.
Carethink automates the work required to prepare each referred patient for the visit.
Carethink automates the work required to prepare each referred patient for the visit.
Schedule the Visit
01
Referral received
Captures referrals from fax, phone, voicemail, forms, portals, and other sources.
01
Referral received
Captures referrals from fax, phone, voicemail, forms, portals, and other sources.
02
Information extracted
Extracts patient, insurance, referring provider, and referral information from fax and other sources.
02
Information extracted
Extracts patient, insurance, referring provider, and referral information from fax and other sources.
03
Insurance eligibility checked
Automatically verifies coverage and flags potential eligibility issues.
03
Insurance eligibility checked
Automatically verifies coverage and flags potential eligibility issues.
04
Referral classified
Determines medical urgency, operational priority, and when the patient should be seen.
04
Referral classified
Determines medical urgency, operational priority, and when the patient should be seen.
05
Scheduling initiated
Sends routine cases to self-scheduling and priority cases to staff with the relevant context.
05
Scheduling initiated
Sends routine cases to self-scheduling and priority cases to staff with the relevant context.
Prepare for the Visit
06
Missing information identified
Carethink identifies missing missing records and clearances in EHR, fax, and other systems.
06
Missing information identified
Carethink identifies missing missing records and clearances in EHR, fax, and other systems.
07
Information requested
Requests missing information from the appropriate outside providers.
07
Information requested
Requests missing information from the appropriate outside providers.
08
Information collected
Tracks requests, follows up, and matches incoming information to the patient.
08
Information collected
Tracks requests, follows up, and matches incoming information to the patient.
09
Pre-chart drafted
Drafts a pre-chart note using the patient information collected across systems.
09
Pre-chart drafted
Drafts a pre-chart note using the patient information collected across systems.
10
Questions prepared
Prepares questions that help the provider close documentation gaps and bill accurately.
10
Questions prepared
Prepares questions that help the provider close documentation gaps and bill accurately.
What changes when the process is automated.
What changes when the process is automated.
Carethink helps teams move work faster, prepare patients earlier, and give referrers confidence that their patients are being handled.
Streamlined Work
Teams spend less time reading, sorting, chasing, and manually following up.
Streamlined Work
Teams spend less time reading, sorting, chasing, and manually following up.
Happy Patients
Patients arrive prepared, visits start with fewer surprises, and care feels smoother from the beginning.
Happy Patients
Patients arrive prepared, visits start with fewer surprises, and care feels smoother from the beginning.
Growing Referrals
Referring providers know their patients are received, contacted, scheduled, and moved through care without getting lost.
Growing Referrals
Referring providers know their patients are received, contacted, scheduled, and moved through care without getting lost.
AI capabilities inside one product.
Each capability supports the same goal: turning referral work into prepared patients and completed visits.
Fax inbox automation
Carethink classifies incoming faxes, structures and extracts information, and routes them to the right workflow.
Fax inbox automation
Carethink classifies incoming faxes, structures and extracts information, and routes them to the right workflow.
Referral pipeline
Carethink helps your team capture incoming referrals, identify cases that need attention first, and track follow-up.
Referral pipeline
Carethink helps your team capture incoming referrals, identify cases that need attention first, and track follow-up.
Referrer management
Carethink keeps referring providers updated throughout the patient care journey, improving communication and care coordination.
Referrer management
Carethink keeps referring providers updated throughout the patient care journey, improving communication and care coordination.
Voicemail centralization
Carethink centralizes voicemails, transcribes them, summarizes the reason for the call, and turns them into trackable follow-up tasks.
Voicemail centralization
Carethink centralizes voicemails, transcribes them, summarizes the reason for the call, and turns them into trackable follow-up tasks.
Outbound call automation
Carethink’s AI agent autonomously calls outside providers and collects missing patient information from them.
Outbound call automation
Carethink’s AI agent autonomously calls outside providers and collects missing patient information from them.
AI insights
Carethink surfaces operational risks, opportunities, and patterns, showing where work is stuck and where improvements can have the biggest impact.
AI insights
Carethink surfaces operational risks, opportunities, and patterns, showing where work is stuck and where improvements can have the biggest impact.
More than software. A partner for AI automation.
Carethink helps your team launch quickly, improve workflows, and expand automation over time.
Easy to connect
Prebuilt connections for fax, email, voicemails, phone, and EHR workflows help incoming work flow into one system with minimal IT lift.
Easy to connect
Prebuilt connections for fax, email, voicemails, phone, and EHR workflows help incoming work flow into one system with minimal IT lift.
Built around your workflows
We train your team on their actual documents and workflows.
Built around your workflows
We train your team on their actual documents and workflows.
Support that stays close
Your team gets direct access to Carethink through a dedicated chat room, so questions and issues are handled by people who know your setup.
Support that stays close
Your team gets direct access to Carethink through a dedicated chat room, so questions and issues are handled by people who know your setup.
Results that show up in daily operations.
Carethink offloads repetitive admin work from your team, so they can focus on higher-value work that improves patient flow, strengthens relationships, and moves the practice forward.
90%
Referral completion rate
Up from a 50% benchmark
15 min
Referral completion time
Down from an 8-day average
87%
Admin time saved
Across fax and referral work
$18K
Saved per provider annually
From reduced admin work
Results that show up in daily operations.
Carethink offloads repetitive admin work from your team, so they can focus on higher-value work that improves patient flow, strengthens relationships, and moves the practice forward.
90%
Referral completion rate
Up from a 50% benchmark
15 min
Referral completion time
Down from an 8-day average
87%
Admin time saved
Across fax and referral work
$18K
Saved per provider annually
From reduced admin work
Works perfectly alongside the EHR and tools you already use.
Works perfectly alongside the EHR and tools you already use.
Fully operational in days, not months.
Zero IT headaches.
We don't do drawn-out roadmaps or month-long disruptions.
Setup
We connect your systems and get you running in days, not months.
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Staff Training
We train your team on their actual documents and workflows.
Support
You get direct access to our team, not a generic ticketing system.
Fully operational in days, not months.
Zero IT headaches.
We don't do drawn-out roadmaps or month-long disruptions.
Setup
We connect your systems and get you running in days, not months.
Staff Training
We train your team on their actual documents and workflows.
Support
You get direct access to our team, not a generic ticketing system.
Secure by design for healthcare
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HIPAA compliant
BAA included with every contract.
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End-to-end encrypted
AES-256 in transit and at rest.
Secure by design for healthcare
HIPAA compliant
BAA included with every contract.
End-to-end encrypted
AES-256 in transit and at rest.
The Carethink platform has been a game-changer, it has transformed the way we work, saving our team countless hours.
Yesenia Osorio
Operations Coordinator
The Carethink platform has been a game-changer, it has transformed the way we work, saving our team countless hours.
Yesenia Osorio
Operations Coordinator
See Carethink in action
Book a demo to see how Carethink helps your team move patients from referral intake to completed visits.
See Carethink in action
Book a demo to see how Carethink helps your team move patients from referral intake to completed visits.