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AI Phone Calls

Handle more patient calls with AI

Carethink helps you handle call volume with AI answering and AI-enabled voicemails, so issues are resolved faster.

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Your front desk cannot answer every call in real time.

High call volumes compete with in-office patient needs, overwhelming staff and leaving important requests buried in voicemail.

Too many calls go to the front desk.

Staff cannot answer everything while also helping patients in the office.

Unanswered calls end up in individual staff voicemails, where they are hard to track.

More call volume handled without adding staff.

Carethink answers routine calls, captures patient requests, and centralizes voicemails so your staff can focus on the patients who need them most.

Fewer calls overwhelming the front desk

Carethink helps reduce front-desk pressure by giving patients a clear path when staff cannot answer.

Fewer calls overwhelming the front desk

Carethink helps reduce front-desk pressure by giving patients a clear path when staff cannot answer.

Faster resolution for routine patient requests

Carethink’s AI answering service captures key information and creates the next step, so routine calls are handled faster.

Faster resolution for routine patient requests

Carethink’s AI answering service captures key information and creates the next step, so routine calls are handled faster.

No voicemails stuck on staff phones

Carethink centralizes voicemails, transcribes them, and makes follow-ups visible so patient requests do not get lost.

No voicemails stuck on staff phones

Carethink centralizes voicemails, transcribes them, and makes follow-ups visible so patient requests do not get lost.

Built to offload call volume from your front desk.

Carethink routes your calls, answers routine questions, centralizes voicemails, and track follow-ups until they are complete.

IVR and Call Routing

Carethink routes callers to the right path, including staff extensions, voicemail workflows, AI answering, or task-specific call flows.

IVR and Call Routing

Carethink routes callers to the right path, including staff extensions, voicemail workflows, AI answering, or task-specific call flows.

AI Answering Service

Carethink answers routine calls, collects caller information, understands the reason for the call, and creates follow-up tasks for your team

AI Answering Service

Carethink answers routine calls, collects caller information, understands the reason for the call, and creates follow-up tasks for your team

Task-Specific AI Agents

Carethink can handle specific call types, such as refill requests, appointment questions, document requests, and other recurring patient needs.

Task-Specific AI Agents

Carethink can handle specific call types, such as refill requests, appointment questions, document requests, and other recurring patient needs.

AI-Enabled Voicemails

Carethink centralizes voicemails, transcribes them, summarizes the reason for the call, and turns them into trackable follow-up tasks.

AI-Enabled Voicemails

Carethink centralizes voicemails, transcribes them, summarizes the reason for the call, and turns them into trackable follow-up tasks.

Follow-Up Task Creation

Carethink creates tasks from calls and voicemails so your team can see what needs action, who owns it, and what has been completed.

Follow-Up Task Creation

Carethink creates tasks from calls and voicemails so your team can see what needs action, who owns it, and what has been completed.

Call Visibility Dashboard

Carethink gives management visibility into call volume, voicemail status, unresolved follow-ups, and patient requests that still need attention.

Call Visibility Dashboard

Carethink gives management visibility into call volume, voicemail status, unresolved follow-ups, and patient requests that still need attention.

More than software. A partner for AI automation.

Carethink helps your team launch quickly, improve workflows, and expand automation over time.

Easy to connect

Prebuilt connections for fax, email, voicemails, phone, and EHR workflows help incoming work flow into one system with minimal IT lift.

Built around your workflows

We train your team on their actual documents and workflows.

Support that stays close

Your team gets direct access to Carethink through a dedicated chat room, so questions and issues are handled by people who know your setup.

Learn more

More than software. A partner for AI automation.

Carethink helps your team launch quickly, improve workflows, and expand automation over time.

Easy to connect

Prebuilt connections for fax, email, voicemails, phone, and EHR workflows help incoming work flow into one system with minimal IT lift.

Built around your workflows

We train your team on their actual documents and workflows.

Support that stays close

Your team gets direct access to Carethink through a dedicated chat room, so questions and issues are handled by people who know your setup.

Learn more

Results that show up in daily operations.

Carethink offloads repetitive admin work from your team, so they can focus on higher-value work that improves patient flow, strengthens relationships, and moves the practice forward.

90%

Referral completion rate

Up from a 50% benchmark

15 min

Referral completion time

Down from an 8-day average

87%

Admin time saved

Across fax and referral work

$18K

Saved per provider annually

From reduced admin work

Results that show up in daily operations.

Carethink offloads repetitive admin work from your team, so they can focus on higher-value work that improves patient flow, strengthens relationships, and moves the practice forward.

90%

Referral completion rate

Up from a 50% benchmark

15 min

Referral completion time

Down from an 8-day average

87%

Admin time saved

Across fax and referral work

$18K

Saved per provider annually

From reduced admin work

Works perfectly alongside the EHR and tools you already use.

Epic, Cerner, ECW, AdvancedMD, Nextgen, Nextech Logos

Works perfectly alongside the EHR and tools you already use.

Fully operational in days, not months.
Zero IT headaches.

We don't do drawn-out roadmaps or month-long disruptions.

Setup

We connect your systems and get you running in days, not months.

Staff Training

We train your team on their actual documents and workflows.

Support

You get direct access to our team, not a generic ticketing system.

Fully operational in days, not months.
Zero IT headaches.

We don't do drawn-out roadmaps or month-long disruptions.

Setup

We connect your systems and get you running in days, not months.

Staff Training

We train your team on their actual documents and workflows.

Support

You get direct access to our team, not a generic ticketing system.

Secure by design for healthcare

HIPAA compliant

BAA included with every contract.

End-to-end encrypted

AES-256 in transit and at rest.

Secure by design for healthcare

HIPAA compliant

BAA included with every contract.

End-to-end encrypted

AES-256 in transit and at rest.

The Carethink platform has been a game-changer, it has transformed the way we work, saving our team countless hours.

Yesenia Osorio

Operations Coordinator

The Carethink platform has been a game-changer, it has transformed the way we work, saving our team countless hours.

Yesenia Osorio

Operations Coordinator

Carethink has quickly become one of our most vital tools for organization and efficiency in our practice. Our productivity in all departments has seen a drastic increase.

Mike Evans

Project Manager

Carethink has quickly become one of our most vital tools for organization and efficiency in our practice. Our productivity in all departments has seen a drastic increase.

Mike Evans

Project Manager

See Carethink in action

Book a demo to see how Carethink helps your team move patients from referral intake to completed visits.

Book a Demo

See Carethink in action

Book a demo to see how Carethink helps your team move patients from referral intake to completed visits.

Book a Demo

Handle more patient calls with AI

Handle more patient calls with AI

Your front desk cannot answer every call in real time.

High call volumes compete with in-office patient needs, overwhelming staff and leaving important requests buried in voicemail.

Too many calls go to the front desk.

Staff cannot answer everything while also helping patients in the office.

Unanswered calls end up in individual staff voicemails, where they are hard to track.

More call volume handled without adding staff.

Fewer calls overwhelming the front desk

Fewer calls overwhelming the front desk

Faster resolution for routine patient requests

Faster resolution for routine patient requests

No voicemails stuck on staff phones

No voicemails stuck on staff phones

Built to offload call volume from your front desk.

IVR and Call Routing

IVR and Call Routing

AI Answering Service

AI Answering Service

Task-Specific AI Agents

Task-Specific AI Agents

AI-Enabled Voicemails

AI-Enabled Voicemails

Follow-Up Task Creation

Follow-Up Task Creation

Call Visibility Dashboard

Call Visibility Dashboard

More than software. A partner for AI automation.

Easy to connect

Built around your workflows

Support that stays close

More than software. A partner for AI automation.

Easy to connect

Built around your workflows

Support that stays close

Results that show up in daily operations.

Carethink offloads repetitive admin work from your team, so they can focus on higher-value work that improves patient flow, strengthens relationships, and moves the practice forward.

Results that show up in daily operations.

Carethink offloads repetitive admin work from your team, so they can focus on higher-value work that improves patient flow, strengthens relationships, and moves the practice forward.

Works perfectly alongside the EHR and tools you already use.

Works perfectly alongside the EHR and tools you already use.

Fully operational in days, not months. Zero IT headaches.

We don't do drawn-out roadmaps or month-long disruptions.

Setup

Staff Training

Support

Fully operational in days, not months. Zero IT headaches.

We don't do drawn-out roadmaps or month-long disruptions.

Setup

Staff Training

Support

Secure by design for healthcare

HIPAA compliant

BAA included with every contract.

End-to-end encrypted

AES-256 in transit and at rest.

Secure by design for healthcare

HIPAA compliant

BAA included with every contract.

End-to-end encrypted

AES-256 in transit and at rest.

The Carethink platform has been a game-changer, it has transformed the way we work, saving our team countless hours.

The Carethink platform has been a game-changer, it has transformed the way we work, saving our team countless hours.

Carethink has quickly become one of our most vital tools for organization and efficiency in our practice. Our productivity in all departments has seen a drastic increase.

Carethink has quickly become one of our most vital tools for organization and efficiency in our practice. Our productivity in all departments has seen a drastic increase.

See Carethink in action

See Carethink in action

Fully operational in days, not months.
Zero IT headaches.

Fully operational in days, not months.
Zero IT headaches.